https://scalestacktech.co/ Real AI use cases for businesses, each summarised from a public source, plus Desk-researched AI video maker records. en-us Fri, 16 Oct 2026 12:00:00 GMT https://scalestacktech.co/use-cases/marketing-video/#uc-m04 https://scalestacktech.co/use-cases/marketing-video/#uc-m04 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Reply.io's social media team uses HeyGen avatars to create videos for its CEO's TikTok account without needing his direct involvement. Tools: HeyGen, TikTok. Reported by HeyGen, no date shown. Source: https://www.heygen.com/customer-stories/reply-io https://scalestacktech.co/use-cases/marketing-video/#uc-m05 https://scalestacktech.co/use-cases/marketing-video/#uc-m05 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Revelo's CMO records and edits the company podcast in Descript and uses its clip tool with branded templates and automatic captions to repurpose episodes across platforms. Tools: Descript. Reported by Descript, no date shown. Source: https://www.descript.com/customers/revelo https://scalestacktech.co/use-cases/operations-admin/#uc-o02 https://scalestacktech.co/use-cases/operations-admin/#uc-o02 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Brillio's internal finance team runs agents for intake, matching, validation and posting across six entities, keeps NetSuite as the ledger, and never lets an unclear invoice post automatically. Tools: Brillio Paystream (ADAM platform), NetSuite. Reported by Brillio, Sep 2, 2026. Source: https://www.brillio.com/insights/resources/case-study/reducing-manual-ap-effort-by-80-with-agentic-ai/ https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g06 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g06 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots Engineered With AI describes a central GoHighLevel pipeline for a service business with automated follow-ups and AI chat, SMS and voice agents, set up so it can be packaged as a snapshot. Tools: GoHighLevel. Reported by Engineered With AI, Dec 23, 2025. Source: https://engineeredwithai.net/case-study/gohighlevel-pipeline-and-an-ai-agent-for-lead-engagement/ https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s06 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s06 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up Interlaced built a Lindy workflow that reads call transcripts, updates HubSpot, drafts follow-up emails and helps schedule the next call. Tools: Lindy, HubSpot. Reported by Lindy, no date shown. Source: https://www.lindy.ai/case-study/interlaced https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g05 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g05 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots LevelUpWebTech connected Vapi to a multi-location home-services firm's GoHighLevel account so an AI caller collects job details, checks availability, books appointments and logs a transcript on the contact. Tools: Vapi, GoHighLevel. Reported by LevelUpWebTech, no date shown. Source: https://levelupwebtech.com/portfolio/vapi-ai-voice-agent https://scalestacktech.co/use-cases/operations-admin/#uc-o06 https://scalestacktech.co/use-cases/operations-admin/#uc-o06 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Northumbria Healthcare's learning team replaced slide-based courses with short Synthesia avatar videos tailored to its own hospitals and local rules. Tools: Synthesia. Reported by Synthesia, no date shown. Source: https://www.synthesia.io/case-studies/northumbria-nhs-trust https://scalestacktech.co/use-cases/operations-admin/#uc-o03 https://scalestacktech.co/use-cases/operations-admin/#uc-o03 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Genpact describes a global supply-chain client that adopted its AP Capture and AP Advance tools plus an agentic operations model to handle invoice exceptions after a merger left it with disconnected ERP systems. Tools: Genpact AP Capture, Genpact AP Advance. Reported by Genpact, no date shown. Source: https://www.genpact.com/case-studies/powering-65-percent-touchless-accounts-payable-with-agentic-ai https://scalestacktech.co/use-cases/marketing-video/#uc-m03 https://scalestacktech.co/use-cases/marketing-video/#uc-m03 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Ratava records executives once, builds avatar libraries in HeyGen and generates later event videos, speaker intros and CRM-linked outreach without another shoot. Tools: HeyGen. Reported by HeyGen, no date shown. Source: https://www.heygen.com/customer-stories/ratava https://scalestacktech.co/use-cases/marketing-video/#uc-m06 https://scalestacktech.co/use-cases/marketing-video/#uc-m06 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Valuetainment feeds hour-long videos into OpusClip, which picks highlight moments and formats them as captioned short clips for each platform. Tools: OpusClip. Reported by OpusClip, Nov 14, 2024. Source: https://www.opus.pro/blog/valuetainment-gained-512k-new-subscribers-in-90-days-using-opusclip https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s03 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s03 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up CMS Companies uses AI agents that reply to incoming text enquiries, ask about move date and route, book appointments and log each conversation in HubSpot. Tools: Clerk AI, HubSpot. Reported by Clerk, no date shown. Source: https://clerk.ai/customers/cms-companies https://scalestacktech.co/use-cases/customer-support/#uc-c04 https://scalestacktech.co/use-cases/customer-support/#uc-c04 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Rocket Money introduced Fin in 2024 as a controlled experiment, expanded it through scoped workflows such as billing, app troubleshooting and account access, and now treats it as part of how support runs. Tools: Intercom Fin, Intercom. Reported by Intercom (Fin), no date shown. Source: https://fin.ai/customers/rocket-money https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s05 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s05 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up Metrovacesa built an assistant called MiA on Google Cloud that qualifies home-buyer enquiries around the clock and hands its sales staff contacts that are already screened. Tools: Google Cloud Dialogflow CX, Google Vertex AI. Reported by Google Cloud, no date shown. Source: https://cloud.google.com/customers/metrovacesa https://scalestacktech.co/use-cases/marketing-video/#uc-m02 https://scalestacktech.co/use-cases/marketing-video/#uc-m02 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Tomorrow.io's marketers draft scripts with a chat assistant, generate avatar videos of executives in HeyGen and finish them in post-production for prospects and social channels. Tools: HeyGen, ChatGPT, Claude. Reported by HeyGen, no date shown. Source: https://www.heygen.com/customer-stories/tomorrow-io https://scalestacktech.co/use-cases/customer-support/#uc-c01 https://scalestacktech.co/use-cases/customer-support/#uc-c01 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Gamma uses Intercom's Fin, including in its Slack community, to answer customer questions across languages and time zones as its user base grew. Tools: Intercom Fin, Slack. Reported by Intercom (Fin), no date shown. Source: https://fin.ai/customers/gamma https://scalestacktech.co/use-cases/operations-admin/#uc-o04 https://scalestacktech.co/use-cases/operations-admin/#uc-o04 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Radius Wealth Management links the FastTrackr AI note taker to OnePageCRM so meeting prep, follow-up emails and CRM updates are drafted from the conversation. Tools: OnePageCRM, FastTrackr AI. Reported by OnePageCRM, no date shown. Source: https://www.onepagecrm.com/case-studies/crm-with-ai-meeting-notes/ https://scalestacktech.co/use-cases/operations-admin/#uc-o05 https://scalestacktech.co/use-cases/operations-admin/#uc-o05 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Box Advisory uses Vinyl to capture and summarise client meetings and delegate the follow-ups across its sales, onboarding and wider team. Tools: Vinyl. Reported by Vinyl, no date shown. Source: https://www.usevinyl.com/insights/case-studies/box-advisory https://scalestacktech.co/use-cases/marketing-video/#uc-m01 https://scalestacktech.co/use-cases/marketing-video/#uc-m01 Fri, 16 Oct 2026 12:00:00 GMT Marketing & Video Brazilian video agency Videoimagem used HeyGen with avatars of former footballers to produce personalised clips for customers of two AB InBev apps. Tools: HeyGen. Reported by HeyGen, no date shown. Source: https://www.heygen.com/customer-stories/videoimagem https://scalestacktech.co/use-cases/operations-admin/#uc-o01 https://scalestacktech.co/use-cases/operations-admin/#uc-o01 Fri, 16 Oct 2026 12:00:00 GMT Operations & Admin Asurion's finance team embedded a Copilot Studio agent in its invoice-capture flow so common errors are resolved before they reach finance. Tools: Microsoft Copilot Studio. Reported by Microsoft, no date shown. Source: https://www.microsoft.com/en/customers/story/27456-asurion-insurance-services-microsoft-copilot-studio https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s02 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s02 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up SaaStr built an outreach agent on its Salesforce records that writes personalised emails to long-quiet contacts and pings its chief AI officer in Slack when a lead looks worth pursuing. Tools: Salesforce Agentforce Sales, Slack. Reported by Salesforce, Jul 31, 2026. Source: https://www.salesforce.com/customer-stories/saastr/agentic-outreach/ https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g04 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g04 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots Co-Ventech built an AI voice automation for The Magneto Effect that qualifies law-firm leads from Google Local Services Ads calls, books appointments across calendars and keeps GoHighLevel records and LSA conversations up to date. Tools: GoHighLevel, Google Local Services Ads. Reported by Co-Ventech, no date shown. Source: https://co-ventech.com/case-studies/magneto-effect https://scalestacktech.co/use-cases/customer-support/#uc-c06 https://scalestacktech.co/use-cases/customer-support/#uc-c06 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Ryanair's customer service team keeps reusable Synthesia templates for weather and strike delays, edits the script, and pushes a translated avatar video to affected passengers through its app. Tools: Synthesia. Reported by Synthesia, no date shown. Source: https://www.synthesia.io/case-studies/ryanair https://scalestacktech.co/use-cases/customer-support/#uc-c05 https://scalestacktech.co/use-cases/customer-support/#uc-c05 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Road runs Fin inside Intercom as first-line chat support for its E-Flux EV-charging platform, and its 20-person team reviews flagged Fin answers each day. Tools: Intercom Fin, Intercom. Reported by Intercom (Fin), no date shown. Source: https://fin.ai/customers/road https://scalestacktech.co/use-cases/customer-support/#uc-c02 https://scalestacktech.co/use-cases/customer-support/#uc-c02 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Kalshi's small support team brought in Fin for front-line questions, then moved its whole helpdesk to Intercom after its previous platform struggled under heavy volume. Tools: Intercom Fin, Intercom. Reported by Intercom (Fin), no date shown. Source: https://fin.ai/customers/kalshi https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s04 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s04 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up A US health insurance broker that gets inquiries from Meta ads centralised its WhatsApp and Messenger chats in respond.io, where AI agents answer questions, collect details, give quotes and book appointments. Tools: respond.io AI Agents. Reported by respond.io, no date shown. Source: https://respond.io/customers/health-insurance-broker-10x-faster-response-times-with-respondio https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g01 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g01 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots HighLevel documents how an agency can save a sub-account's Voice AI agents, prompts, workflows and actions as a snapshot and apply it to other accounts, with phone numbers assigned afterwards. Tools: HighLevel Voice AI, HighLevel Snapshots. Reported by HighLevel (support docs), no date shown. Source: https://help.gohighlevel.com/support/solutions/articles/155000005151-voice-ai-configuration-support-for-snapshots https://scalestacktech.co/use-cases/customer-support/#uc-c03 https://scalestacktech.co/use-cases/customer-support/#uc-c03 Fri, 16 Oct 2026 12:00:00 GMT Customer Support Intercom's support team describes rebuilding its operating model around Fin and now spends its time improving Fin and the support customers receive. Tools: Intercom Fin. Reported by Intercom (Fin), no date shown. Source: https://fin.ai/customers/fin-support-team https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g02 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g02 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots A HighLevel help article explains that voice agents built in the visual Flow Builder, with their nodes, branches and actions, can be included in a snapshot and rebuilt in another sub-account. Tools: HighLevel Voice AI Flow Builder, HighLevel Snapshots. Reported by HighLevel (support docs), no date shown. Source: https://help.gohighlevel.com/support/solutions/articles/155000008490-snapshot-support-for-flow-based-voice-ai-agents https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g03 https://scalestacktech.co/use-cases/crm-ghl-snapshots/#uc-g03 Fri, 16 Oct 2026 12:00:00 GMT CRM & GHL Snapshots HighLevel describes bundling a voice agent with workflows, pipelines and a knowledge base into a snapshot, then sharing it through a custom app, a payment link or the app marketplace. Tools: HighLevel Voice AI, HighLevel Snapshots. Reported by HighLevel, Jun 18, 2025. Source: https://www.gohighlevel.com/post/sell-your-voice-ai-agents https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s01 https://scalestacktech.co/use-cases/sales-lead-follow-up/#uc-s01 Fri, 16 Oct 2026 12:00:00 GMT Sales & Lead Follow-up Siemens pairs an outreach agent with a qualification agent that asks about budget and timing, saves the answers to its CRM and passes ready prospects to a seller with a short brief. Tools: Salesforce Agentforce, Salesforce Sales Cloud. Reported by Salesforce, Sep 14, 2026. Source: https://www.salesforce.com/customer-stories/siemens/agentic-sales-leads/ https://scalestacktech.co/tools/descript/ https://scalestacktech.co/tools/descript/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Video and audio editor where you edit video by editing a doc (text-based editing); AI tools; AI credits. Desk-researched, last checked 2026-10-16. Source: https://www.descript.com/pricing https://scalestacktech.co/tools/fliki/ https://scalestacktech.co/tools/fliki/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Creates videos from ideas, scripts, blog posts or PPTs; lifelike voices. Desk-researched, last checked 2026-10-16. Source: https://fliki.ai/pricing https://scalestacktech.co/tools/heygen/ https://scalestacktech.co/tools/heygen/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers AI video generator; stock video avatars (500+); custom video avatars; voice cloning; edit & proofread translation script. Desk-researched, last checked 2026-10-16. Source: https://www.heygen.com/pricing https://scalestacktech.co/tools/invideo-ai/ https://scalestacktech.co/tools/invideo-ai/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Credit-based AI video generation (Seedance videos) and image generation (Nano Banana Pro); timeline editor. Desk-researched, last checked 2026-10-16. Source: https://invideo.io/pricing https://scalestacktech.co/tools/kapwing/ https://scalestacktech.co/tools/kapwing/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Video editor to edit clips, combine tracks and add effects; plan credits are usable for auto-subtitling, dubbing and text to speech. Desk-researched, last checked 2026-10-16. Source: https://www.kapwing.com/pricing https://scalestacktech.co/tools/opusclip/ https://scalestacktech.co/tools/opusclip/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers AI clipping to turn any video into viral shorts; AI animated captions; auto reframe. Desk-researched, last checked 2026-10-16. Source: https://www.opus.pro/pricing https://scalestacktech.co/tools/pictory/ https://scalestacktech.co/tools/pictory/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Turns scripts into engaging videos; URL to video; auto captions; edit video recordings using text. Desk-researched, last checked 2026-10-16. Source: https://pictory.ai/pricing/ https://scalestacktech.co/tools/synthesia/ https://scalestacktech.co/tools/synthesia/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers AI video platform with lifelike AI avatars from a script; 125+ to 240+ stock AI avatars; personal avatars; video dubbing in any language. Desk-researched, last checked 2026-10-16. Source: https://www.synthesia.io/pricing https://scalestacktech.co/tools/veed/ https://scalestacktech.co/tools/veed/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Browser video editor to edit, convert, subtitle and transcribe video; generate videos, voices, avatars and images from a simple prompt. Desk-researched, last checked 2026-10-16. Source: https://www.veed.io/pricing https://scalestacktech.co/tools/zebracat/ https://scalestacktech.co/tools/zebracat/ Fri, 16 Oct 2026 12:00:00 GMT AI video makers Create fully AI-generated videos without stock or uploads; use avatars from a public library; generative AI credits; basic stock clips & music. Desk-researched, last checked 2026-10-16. Source: https://www.zebracat.ai/pricing